Forgotten Your Username?

Your Username can only be given over the telephone if you have your 10-digit Personal Banking Number and 6-digit Telephone Banking Pin. Please have these details ready before calling.

Call us on +44 1534 616000. Lines open 24 hours a day, 7 days a week, 365 days a year. Communications may be monitored and/or recorded for security and service improvement purposes.

Forgotten your Personal Banking Number or Telephone Banking Pin?

Simply download the following form, complete and fax it to
+ 44 1534 616001.