Privacy Statement

We know that you are concerned with how your personal and financial information is dealt with. This privacy statement sets out our current policies and demonstrates our commitment to your financial privacy.

We may change the content or services found on our Site at any time without notice, and consequently our privacy policy may change at any time in the future.
You agree to revisit this page regularly and your continued access to or use of the Site will mean that you agree to the changes.

To preserve the confidentiality of all information you provide to us, we have adopted the following privacy principles:

1. We only collect information that we believe to be relevant and required to understand your financial needs and to conduct our business.

2. We use your information to provide you with better customer services and products.

3. We may pass your information to other HSBC Group companies or agents, as permitted by law.

4. We will not disclose your information to any external organisation unless we have your consent or are required by law or have previously informed you.

5. We may be required from time to time to disclose your information to Governmental or judicial bodies or agencies or our regulators, but we will only do so under proper authority.

6. We aim to keep your information up-to-date.

7. We maintain strict security systems designed to prevent unauthorised access to your information by anyone, including our staff.

8. All Group companies, all our staff and all third parties with permitted access to your information are specifically required to observe our confidentiality obligations.

9. When using the public portion of the Site you are not required to provide us with any personal information if you do not wish to do so and we do not monitor or collect any personally identifiable information from you on your use of the public portions of the site. We may track the number of users who visit areas of the Site, but this tracking will not identify you. We may also record the location of your computer on the Internet for systems administration and trouble shooting purposes and to report aggregate information.

10. If you register to use the password protected portions of the Site, we will ask you to provide us with certain data about yourself which we will handle in accordance with the Offshore Islands Data Protection legislation. We maintain strict security standards and procedures with a view to preventing unauthorised access to your data. We use leading technologies such as (but not limited to) data encryption, fire walls and server authentication to protect the security of your data. Whenever we hire other organisations to provide support services, we will require them to conform to our privacy standards and to allow us to audit them for compliance.

11. Cookies are pieces of information that a website transfers to your computer's hard disc for record keeping purposes. Cookies can make the web more useful by storing information about your preferences on particular sites, thus enabling website owners to provide more useful features for their users. They contain no name or address information or any information that will enable anyone to contact you via telephone, e-mail or any other means. Most browsers are initially set to accept cookies. If you would prefer, you can set your browser to refuse cookies. However, given that we may sometimes use cookies you may not be able to take full advantage of our website if you do so.

12. In order to develop our website in line with customer needs HSBC is working with WebTrends to track usage on our website. Webtrends provide HSBC with statistics to show us which pages on our website are visited most frequently and how long visitors spend on our website. We use this information to help us plan how we should improve the website.

WebTrends uses a cookie to track the number of unique users of the site. It basically tells us whether we have a small number of regular visitors to the website or a large number of infrequent visitors. None of the information can be traced to an individual – we do not know who you are as a unique user, merely that there are a certain number of people using the website. The cookie only relates to what goes on in the HSBC website and the information cannot be used for marketing on an individual basis. For more information about how WebTrends collects data, please read their privacy policy.

13. HSBC web pages may contain electronic images, known as web beacons or spotlight tags. These enable HSBC to count users who have visited certain pages on our website. Web beacons and spotlight tags are not used by us to access your personal information, they are simply a tool we use to analyse which web pages customers view, in an aggregated manner.

14. If you have any questions regarding privacy issues, then e-mail us or call our Direct Banking Centre on 44 1534 616000 for more information. To ensure the accuracy of our conversation and to help us to continually improve our service and in the interests of security we may monitor and/or record your telephone calls with us.

By maintaining our commitment to these principles, we at HSBC will ensure that we respect the inherent trust that you place in us.

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