- Manage your
money online - Switch to
paperless banking - Security guarantee
- How to register
- How to log on
- FAQ
How to log on
Logging on is easy…
- Enter your Internet Banking username and click the red Log on button.
- Answer your memorable question.
- Enter three random characters from your 8-digit Internet Banking password
using the on screen keyboard.
Forgotten your log on details?
You chose your username, memorable question and password when you registered for Internet Banking.
Hint: Some people use their 10-digit Personal Banking Number (PBN) as their username.
If you’ve forgotten your username, call us on +44 1534 616313 if you’re an HSBC Premier customer – or on +44 1534 616000 if you have a standard account with us. For security reasons, we’ll ask you to confirm your 10-digit Personal Banking Number and 6-digit Direct Banking PIN. So please have these details to hand when you call.
If you know your username, but you’ve forgetten your memorable question or password, start the log on process and we’ll guide you through the steps you need to take to get these details.
Not registered?
If you’ve not registered for Internet Banking, it only takes a few minutes – and you can do it right now.
