Reporting fraud
If you suspect that someone has used your account, card or personal details fraudulently, here are the numbers to call – and the steps you can take to minimise the impact on you and your credit record.
HSBC account fraud and lost or stolen cards
If you don’t recognise a transaction on your HSBC Bank International account, or if your HSBC debit card has been lost or stolen, call our International Contact Centre immediately on +44 1534 616000.
If you’re an HSBC Premier customer, call International Premier Direct on
+44 1534 616313.
To help us act fast, please have your 10-digit Personal Banking Number (PBN) and 6-digit Direct Banking PIN to hand – along with details of the transactions you don’t recognise.
HSBC credit card fraud
If your HSBC credit card has been lost or stolen – or you suspect that it has been used fraudulently – contact our 24 hour helpline immediately on +44 1442 422929. If you’re an HSBC Premier customer, call +44 1226 260260. We’ll cancel your card, issue a replacement and credit your account in full for any unauthorised transactions.
If you have an American Express card, call us on +44 1273 696933.
Non-HSBC customers
Do you suspect that an HSBC account has been opened in your name? Is HSBC listed on your credit report when you haven’t applied to us for credit? Have you received an email or phone call claiming to be from HSBC? If you see anything suspicious linked to our name, please call us on +44 1534 616000.
What to do if you’re a victim of fraud
It’s important to report fraud as soon as possible to limit the unauthorised transactions on your card or account – and minimise the time it takes to correct your credit rating.
If you find out you’ve been a victim of fraud, you should take these steps straight away.
- Place a fraud alert on your credit file by calling a credit rating agency like Experian on +44 8444 818000 or Equifax on +44 8700 100583.
- Close any accounts associated with the fraudulent activity.
- Report the crime to the police.
Suspicious emails and letters
If you receive a suspicious email claiming to be from HSBC, please forward it to phishing@hsbc.com.
If you receive a suspicious letter claiming to be from HSBC, please fax it to
+44 1534 606251 or send it to:
HSBC Bank International
Fraud Assistance
HSBC House
Ridgeway Street
Isle of Man
IM99 1BU
