Staying safe online
Email scams and identity theft. Computer viruses and spyware. Anyone who uses the internet should be aware of the potential risks – and how to avoid them. In this section you can find out what we do to protect you, how to protect yourself and who to contact if you spot online fraud.
How we protect
you
When you bank online
with HSBC, you’re
covered by our security
guarantee – so you’re not liable for any account transactions you haven’t authorised. You’re also protected by our global security network and by the most advanced security technology.
How to protect
yourself
Find out what steps
you can take to
protect your computer from hackers, viruses and spyware. And learn how to stay safe online when you bank, browse and shop. You can also read tips on how to prevent card and identity theft and how to recognise online
fraud.
Reporting online
fraud
You should contact us
immediately if you
suspect someone has
used your account or
credit card fraudulently. We have 24-hour international helplines
for HSBC account fraud, HSBC credit card fraud and for non-HSBC customers to report suspicious activities linked to our name.
